Shipping & Returns

Every order placed with M’amour de Bio is prepared, dispatched and tracked with the greatest care. Orders are shipped from our logistics facility using the delivery method selected at the time of purchase.

Available delivery options, associated costs and estimated delivery times are displayed before final payment. All the times below are indicative, expressed in working days, and exclude weekends and public holidays. Actual delivery times may vary depending on the destination, peak periods, carrier constraints or circumstances beyond our control.

Overview

Area	Method	Carrier	Estimated time
Metropolitan France	Standard home delivery	Colissimo	3 to 5 working days
Metropolitan France	Collection point	Colissimo	Approx. 3–5 working days
Metropolitan France	Express	Chronopost	24 hours
Overseas territories	Subject to available options	Subject to destination	5 to 10 working days
Italy	Signed standard or express	Subject to available options	Standard: 3–5 working days. Express: 24–48 hours
EU / Served non-EU European countries	Subject to destination	Subject to available options	Shown at checkout

1.Delivery Areas

Delivery is available to all European Union member states, as well as certain non-EU European countries including Switzerland, the United Kingdom and Liechtenstein.

For any other destination, including countries outside Europe, please contact our customer service team at support@mamourdebio.com before placing your order. Delivery feasibility will be assessed on a case-by-case basis, taking into account applicable logistical, customs, regulatory and safety requirements. Enquiring about a particular destination does not guarantee that delivery will be possible.

2. Shipping Methods

For metropolitan France, you can choose between standard home delivery with Colissimo, collection point delivery with Colissimo, or express delivery with Chronopost.
For overseas territories, shipping is carried out according to the options available at the time of order.
For Italy, signed standard delivery and express delivery are available.
For other EU member states and served non-EU European countries, available options are shown at checkout.

3. Delivery Times

Italy (mainland): signed standard home delivery: 3 to 5 working days.
Italy (islands): standard delivery: approximately 5–10 working days.
Express delivery (mainland Italy): 24–48 hours.
Express delivery (Italian islands): 48–72 hours.
European Union and other served destinations: estimated delivery time is shown at the time of order, based on the destination country and selected shipping method.

All delivery times are indicative. Delays may occur due to carrier issues, promotional or peak demand periods, unforeseen customs checks or inspections or circumstances beyond our control.

4. Order Preparation, Dispatch and Tracking

Every order is carefully prepared by our team before being handed over to the carrier. Once dispatched, you will receive a confirmation email which, where available, will include a tracking number so you can follow your shipment.

Please make sure the delivery address entered at the time of order is accurate and complete. An incorrect, incomplete or undeliverable address may result in delays, suspension of delivery or non-delivery.

5. Receiving Your Order

Please check the condition of your parcel at the time of delivery. If you notice any visible damage, missing items or signs that the parcel has been tampered with, please report this to the carrier and to our customer service team without delay, so that we can assist you as quickly as possible.

Reporting any such issue helps us manage your case effectively and does not affect your legal rights in any way.

6. Returns Policy

Under the law applicable to distance selling, consumers have the right to withdraw from a purchase within 14 calendar days of receiving their order, subject to the exceptions provided for by law.

To exercise your right of withdrawal or to request a return, please contact us in advance by email at support@mamourdebio.com or via the contact form on the website.

Your request must include your full name, order number, the delivery address associated with your order and, where possible, the product or products concerned. Our team will get back to you as soon as possible with instructions on how to proceed with your return.

Returned products must be sent in accordance with the instructions provided by our team, within the applicable timeframe and in a condition consistent with the exercise of the right of withdrawal. You may be held responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

7. Products Excluded from Returns for Hygiene Reasons

For health and hygiene reasons, cosmetic products that have been opened, unsealed, used, or whose hygiene seal has been removed, altered or compromised after delivery cannot be returned under the right of withdrawal.

This exclusion does not apply where the product is defective, In such cases, your full legal rights as a consumer remain unaffected.

8. Return Costs and Refunds

Unless otherwise stated on the website or as part of a specific promotion, the cost of returning goods is the responsibility of the customer.

Where a right of withdrawal has been validly exercised, a refund of the amounts due will be issued without undue delay and in any event within 14 days of the date on which we were informed of the decision to withdraw. The refund covers the amounts paid for the returned products and, where applicable, the standard delivery costs incurred at the time of order.

Any additional costs arising from the customer’s choice of a more expensive delivery method than the least costly standard option offered will not be refunded. The refund may be withheld until the returned products have been received or until proof of return shipment has been provided.

9. Orders to Non-EU Countries

For shipments to non-EU countries, customs duties, import VAT, local taxes, clearance fees or other administrative charges may be applied by the relevant authorities or the carrier. Unless otherwise stated on the website, all such costs are the sole responsibility of the customer.

10. Customer Support

For any questions about shipping, delivery, delays, returns or refunds, please contact our customer service team at: support@mamourdebio.com.